Privacy Policy
Last updated: January 2026
1. Introduction
Opsentia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
2. Information We Collect
Information You Provide
- Account information (name, email, company name, phone number)
- Billing information (payment card details, billing address)
- Property and client data you enter into the platform
- Communications with our support team
Information Collected Automatically
- Device information (browser type, operating system, device type)
- Log data (IP address, access times, pages viewed)
- Usage data (features used, interactions with the platform)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to share your information
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data protection
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your data
- Data portability
- Opt-out of certain data processing
To exercise these rights, please contact us at privacy@opsentia.io.
8. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion of your personal information.
9. Cookies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@opsentia.io
- Address: San Diego, California